Purchase Options and Cancellations Policy
SECTION 1 – ORDER ACCEPTANCE
When you place an order with Coastal Lane Boutique, you are making an offer to purchase the selected items. Please note that all orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, suspected fraud, or any other issue affecting the validity or fulfillment of the order.
Our goal is to confirm acceptance of your order promptly, but in some cases, it may take additional time to verify details. If your order is not accepted, you will be notified via email or phone using the contact information you provided during checkout.
SECTION 2 – NO CANCELLATIONS AFTER ORDER PLACEMENT
Due to the small-batch, carefully curated nature of Coastal Lane Boutique and the prompt processing of orders, we do not accept cancellations once an order has been placed and payment has been processed. Once your order is confirmed, our team begins preparing your items immediately to ensure fast delivery and maintain the highest quality standards.
Please take the time to review your order carefully before submitting it. This includes verifying product selections, quantities, sizes, colors, and shipping information. Unfortunately, because of the speed at which we process orders, we cannot make cancellations after confirmation without disrupting the order fulfillment process.
SECTION 3 – BACKORDERS AND OUT-OF-STOCK ITEMS
While we strive to keep our inventory updated and accurate, there are rare occasions when an item you ordered becomes out of stock or unavailable after your order has been placed. In such cases, we will notify you as soon as possible with available options. Your satisfaction is important to us, and we will work with you to find the best solution.
SECTION 4 – ADDRESS CHANGES
To ensure timely and accurate delivery, please confirm your shipping address is correct before completing your order. If you realize you need to update your shipping address, you must contact us within 2 hours of placing your order.
After this short window, your order will likely have been processed or shipped, making it impossible to change the delivery address. When requesting an address change, please provide your order number and the complete updated address via email or phone.
We appreciate your understanding as we work to deliver your items as quickly as possible.
SECTION 5 – ORDER MODIFICATIONS
Once your order has been placed, we are unable to modify the contents — this includes adding, removing, or changing items, quantities, or options.
If you wish to purchase additional products or make changes, please place a separate new order. This policy helps us maintain efficiency and accuracy during order fulfillment.
SECTION 6 – RETURNS AND EXCHANGES
For details about returns, exchanges, and refunds, please refer to our Return Policy LINK. Returns and exchanges are handled exclusively according to that policy and are subject to its terms and conditions.
We encourage you to review the Refund Policy carefully before making a purchase to ensure you understand your options.
SECTION 7 – FRAUD PREVENTION
Protecting you and Coastal Lane Boutique is our priority. We reserve the right to cancel or refuse any orders suspected to be fraudulent, unauthorized, or made with stolen or invalid payment information without prior notice.
In some cases, we may contact you to verify your identity or payment details before processing your order. This helps maintain a secure and trusted shopping environment for everyone.
SECTION 8 – NO PRICE ADJUSTMENTS OR CHANGES
Prices and promotions are subject to change without prior notice. We do not offer price adjustments, refunds, or credits if the price of an item changes after you have placed your order.
Please ensure you complete your purchase promptly to take advantage of current pricing.
SECTION 9 – PROTECTING COASTAL LANE BOUTIQUE
As a small, boutique business, Coastal Lane Boutique takes pride in delivering exceptional products and personal service. Our policies are designed to protect the quality of our offerings and ensure smooth operations for all customers.
By placing an order with Coastal Lane Boutique, you acknowledge and agree to these terms regarding purchase options and cancellations.
We appreciate your understanding and thank you for supporting our boutique. If you have any questions or need assistance, please don’t hesitate to contact our friendly customer service team — we’re here to help!