Refund policy
Return, Refund, and Missing Packages Policy
Start a return: To begin a return, please head to our online return portal:
Access your Return Portal Here
Our Promise to You
At Coastal Lane Boutique, we want every piece you purchase to make you feel confident and beautiful, but we understand that sometimes things don’t work out. That’s why we offer a straightforward return process designed with you in mind.
We gladly accept returns of full-priced, unworn, unwashed, unaltered, undamaged, or defective items for store credit in the form of an digital gift card, as long as your return is initiated within 7 days of delivery.
NO EXCEPTIONS!
We believe one week from the delivery date gives you ample time to try on your item and decide whether it’s right for you.
NO ORDER CANCELLATIONS – NO EXCEPTIONS
Once an order is placed, it is immediately processed and cannot be canceled or changed for any reason. We do not offer order cancellations, and we are unable to make changes to items in your order once it is submitted.
Please review your order carefully before checking out!
Return Policies:
- Anything discounted over 25% is considered final sale.
- Anything purchased with loyalty points or rewards is considered final sale, as points are not able to be re-issued or refunded.
- Returns are limited to 7 items per customer, per month to keep things fair and manageable for our small shop.
- Items must be free of stains, odors (including perfume, lotion or smoke), excessive pet or human hair, and in original condition with tags attached.
- Items that do not meet these requirements will be denied and sent back at the customer’s expense.
- We do not cancel any orders. No exceptions.
- We are not responsible for damages caused by improper care, handling, or sizing issues.
- Variations in color, pattern, or print due to photography, lighting, or screen resolution are not considered defects. These returns are subject to standard return policy.
Final Sale & Non-Returnable Items
The following are final sale and cannot be returned:
- Items marked “Final Sale”
- Items from our Final Sale or Special Priced collections
- Accessories, leggings, bodysuits, graphic tees, and sleepwear
- Items purchased with a discount greater than 25%
- Items purchased with loyalty points totaling a discount greater than 25%
What Can Be Returned
To be eligible for return, items must be:
- Unworn
- Unwashed
- Undamaged and unaltered
- In original condition with all tags attached
Items not meeting these standards will not be accepted.
Return Window
Returns must be initiated and postmarked within 7 days of your delivery date.
- Packages sent after this window may not be eligible for return.
- Once you begin your return in the portal, we’ll remind you via email before your return label expires.
Return Limits
Due to the nature of our boutique, including our limited inventory, small-batch collections, and fast-moving seasonal styles — we’ve created a return policy that helps us keep things fair, sustainable, and manageable for everyone.
We do accept returns on eligible items, but to maintain fairness and balance as our boutique grows, we kindly ask that customers limit returns to a maximum of 7 items per month.
This policy helps us manage inventory more effectively, prevent over-ordering with the intent to return in bulk, and keep our prices reasonable without adopting the practices of large retailers. As a small business, we simply can’t absorb the costs of unlimited returns, and this limit ensures we can continue offering beautiful items while protecting the integrity of our shop.
We truly appreciate your understanding and encourage thoughtful purchasing, feel free to reach out with any sizing or product questions before placing an order. We’re always happy to help!
Exchanges
We do not offer direct exchanges.
If you need a different item or size, simply place a new order using your store credit once your return is processed.
Store Credit
All approved returns are issued as store credit via digital gift card.
- Your store credit never expires
- You can use it on any future purchase at Coastal Lane
Returns That Do Not Meet Eligibility Requirements
To ensure every customer receives items in beautiful, wearable condition, all returned merchandise must be sent back free of stains, odors (including perfume, lotion, smoke, or other fragrances), excessive pet or human hair, makeup marks, stains, deodorant marks, or any other signs of wear, and must be in original condition with tags still attached.
If a return arrives with any of the above issues, the item will be considered ineligible for a return or refund, as we are unable to place the item back into our inventory for resale.
If a return does not meet these requirements, our team will carefully review the item and document the issue with photos or video for transparency (unless for odor). The customer will be contacted and provided with an explanation and visual evidence of why the return was denied.
Because we cannot resell items that do not meet our return standards, store credit will not be issued for these returns.
Customers will have the following options:
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Invoice for return shipping label: We can send the item back using a return shipping label for $9, which will be invoiced before the item is mailed.
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Include the item with a future order: If you plan to place another order with us, we are happy to include the item in that shipment at no additional cost.
If we do not receive a response and payment regarding return shipping within 14 business days, we reserve the right to dispose of the item. By completing your purchase, you acknowledge that you waive the right to dispute or challenge a rejected return, as the return determination is made according to the policies agreed to during checkout.
As a small boutique, we take great pride in the quality and condition of the items we send to our customers. These guidelines help us ensure every shopper receives items that meet the same standard of care and quality.
Damaged or Incorrect Items
We’re so sorry if something wasn’t right with your order! If you received a damaged or incorrect item, please know we’re here to help. While we do not offer exchanges or replacements, we will issue store credit for approved damage claims,because we cannot guarantee the same item or size will still be in stock.
To start a claim:
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Submit a request via our Return Portal within 3 days of delivery
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Include clear photos of the damage or issue
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Provide detailed notes describing the problem
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The item must be returned to us to qualify for store credit
What’s Required for Damaged Item Returns
To be eligible for store credit, the damaged item must:
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Be unused, unwashed, and unworn
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Have original tags still attached
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Be in its original condition aside from the reported issue
Once we receive your return, our team will inspect the item to verify the damage. If your claim is approved, you’ll be notified via email and issued store credit in the form of a gift card.
What’s Not Considered “Damaged”
The following do not qualify as damage or manufacturer defects and are not eligible for a damage claim:
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Damage caused by improper sizing or fit (e.g. tearing from being too tight)
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Color variation due to lighting, editing, or screen resolution
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Natural print/pattern variations
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Wear and tear from trying on or handling the item
These concerns fall under our standard return policy. If the item meets eligibility requirements, you’re still welcome to return it—just note that return shipping will be deducted from your store credit unless you used Checkout+.
How to Return or Open a Shipping Claim
We’ve made returning items smooth and stress-free. Here’s how it works:
- Submit a return request through our Return Portal
- You will see your options for your return label
- Our team will review your request for approval
- If approved, your return shipping label will be emailed to you
- Ship the item(s) back using the label provided
- We will inspect your return to ensure it meets our eligibility criteria
- Once approved, you’ll receive a store credit gift card via email
You’ll also receive updates along the way, including a reminder when your label is nearing expiration!
Return Guidelines
To help us process your return smoothly, please:
- Fold garments neatly
- Fasten any buttons, ties, or closures
- Ensure items are free from any pet hair
Returns not properly prepared may be subject to an $8 restocking fee, which will be deducted from your store credit.
Shipping & Delivery Policy
It is the buyer’s responsibility to ensure that their shipping address is entered accurately at checkout.
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We are not responsible for packages returned due to incorrect or undeliverable addresses.
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Need to update your shipping info? Email us at support@shopcoastallaneboutique.com as soon as possible.
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If you experience tracking or delivery issues, please reach out to the shipping carrier first before contacting us.
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Allow 1–3 business days for tracking information to update after your package has shipped.
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Contact us only after the estimated delivery date has passed and your package has still not arrived.
What is Checkout+?
We know that returns aren’t the most exciting part of shopping, but we believe they should be simple, stress-free, and customer-first. That’s why we offer Checkout+, our optional return protection, designed to make sending something back as easy as clicking “add to cart.”
At this time, Checkout+ is eligible for US orders only and does not apply to any international orders.
Here’s how it works:
- Add Checkout+ at checkout and your return shipping label is completely free
- Skip it, and you’ll still be able to return eligible items, but the cost of the return label will be deducted from your store credit
- Checkout+ only needs to be purchased once in a 24-hour window — after your initial order, any additional orders placed within the next 24 hours will automatically be covered as part of your return protection window.
Checkout+ must be added at the time of purchase and can’t be applied retroactively.
Missing Packages
We pride ourselves on having very few missing packages, but we understand that sometimes things can happen! We know how disappointing it is when your order doesn’t arrive as expected, and we want to make sure you feel supported every step of the way.
First, a Few Things to Check
Sometimes packages are marked as delivered a little early by the carrier. We kindly ask that you wait 2–3 business days after the package is marked delivered, as in many cases it arrives within that time frame. We also recommend checking with your neighbors, building managers, or anyone nearby to see if the package was accidentally delivered to the wrong place. It’s also a good idea to check around entrances, porches, side doors, garages, mailrooms, or any other usual spots where a delivery driver might leave your package safely.
Important Note About Address Accuracy
Please double-check your shipping address at checkout, as we cannot cover packages lost due to an incorrect or incomplete address entered at the time of purchase.
Still Can’t Find It?
If after 2–3 business days you still can’t locate your package and have checked all the usual places, please submit a Missing Package Claim through our Returns & Claims Portal here. Include your order number, any relevant tracking updates, a brief description of the issue, and any supporting evidence such as screenshots or photos.
What’s Covered
If you purchased Checkout+ at checkout, you are covered under our package protection policy. This covers:
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Lost packages marked delivered but never received
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Packages that are in transit but never arrive
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Stolen packages after delivery (reviewed on a case-by-case basis)
Packages lost due to an incorrect shipping address or orders without Checkout+ are not covered.
If Checkout+ was not included, you must submit a claim directly with the shipping carrier to request a reimbursement for the missing items
Replacements & Store Credit
If your missing package claim is approved:
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We will send a replacement free of charge if the item is still in stock.
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If the item is no longer available, you will receive store credit for the full value of the item.
We truly hate when you don’t receive your package and want to make this process as easy and fair as possible. If you have any questions, please don’t hesitate to reach out, we’re here to help!
Let us know if you have any questions, we’re here to help make your Coastal Lane experience exceptional from start to finish!
Purchase Options & Cancelations
Order Acceptance
When you place an order with Coastal Lane Boutique, you are making an offer to purchase the selected items. Please note that all orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, suspected fraud, or any other issue affecting the validity or fulfillment of the order.
Our goal is to confirm acceptance of your order promptly, but in some cases, it may take additional time to verify details. If your order is not accepted, you will be notified via email or phone using the contact information you provided during checkout.
No cancellations after order placement, no exceptions.
Due to the small-batch, carefully curated nature of Coastal Lane Boutique and the prompt processing of orders, we do not accept cancellations once an order has been placed and payment has been processed. Once your order is confirmed, our team begins preparing your items immediately to ensure fast delivery and maintain the highest quality standards.
Please take the time to review your order carefully before submitting it. This includes verifying product selections, quantities, sizes, colors, and shipping information. Unfortunately, because of the speed at which we process orders, we cannot make cancellations after confirmation without disrupting the order fulfillment process.
Backorders & Out-of-Stock Items
While we strive to keep our inventory updated and accurate, there are rare occasions when an item you ordered becomes out of stock or unavailable after your order has been placed. In such cases, we will notify you as soon as possible with available options. Your satisfaction is important to us, and we will work with you to find the best solution.
Address Changes
To ensure timely and accurate delivery, please confirm your shipping address is correct before completing your order. If you realize you need to update your shipping address, you must contact us within 2 hours of placing your order.
After this short window, your order will likely have been processed or shipped, making it impossible to change the delivery address. When requesting an address change, please provide your order number and the complete updated address via email or phone.
We appreciate your understanding as we work to deliver your items as quickly as possible.
Order Modifications
Once your order has been placed, we are unable to modify the contents — this includes adding, removing, or changing items, quantities, or options.
If you wish to purchase additional products or make changes, please place a separate new order. This policy helps us maintain efficiency and accuracy during order fulfillment.
Fraud Prevention
Protecting you and Coastal Lane Boutique is our priority. We reserve the right to cancel or refuse any orders suspected to be fraudulent, unauthorized, or made with stolen or invalid payment information without prior notice.
In some cases, we may contact you to verify your identity or payment details before processing your order. This helps maintain a secure and trusted shopping environment for everyone.
No Price Adjustments or Changes
Prices and promotions are subject to change without prior notice. We do not offer price adjustments, refunds, or credits if the price of an item changes after you have placed your order.
Please ensure you complete your purchase promptly to take advantage of current pricing.
As a small, boutique business, Coastal Lane Boutique takes pride in delivering exceptional products and personal service. Our policies are designed to protect the quality of our offerings and ensure smooth operations for all customers.
By placing an order with Coastal Lane Boutique, you acknowledge and agree to these terms regarding purchase options and cancellations.
We appreciate your understanding and thank you for supporting our boutique. If you have any questions or need assistance, please don’t hesitate to contact our friendly customer service team — we’re here to help!