Start a Return

To begin a return, please head to our online return portal:

Access your Return Portal Here

---

Our Promise to You

At Coastal Lane Boutique, we want every piece you purchase to make you feel confident and beautiful, but we understand that sometimes things don’t work out. That’s why we offer a straightforward return process designed with you in mind.

We gladly accept returns of full-priced, unworn, unwashed, unaltered, undamaged, or defective items for store credit in the form of an digital gift card, as long as your return is initiated within 7 days of delivery for the US or 5 days of delivery for international.

NO EXCEPTIONS!

We believe one week from the delivery date gives you ample time to try on your item and decide whether it’s right for you.

As a small business, we work hard to keep things moving smoothly, with multiple items coming in and out daily and new arrivals landing regularly, our inventory changes quickly. Because of this, we’re not able to extend our return window beyond one week. This timeframe allows us to manage stock efficiently and keep offering fresh, high-quality pieces to all our customers.

We appreciate your understanding and shopping with us!

Important Notes:

• Returns are limited to 7 items per customer, per month to keep things fair and manageable for our small shop.
  

• Items must be free of stains, odors (including smoke or perfume), excessive pet or human hair, and in original condition with tags attached.

  • Items that do not meet these requirements will be denied and sent back at the customer’s expense.

• We do not cancel any orders. No exceptions.

• We are not responsible for damages caused by improper care, handling, or sizing issues.

• Variations in color, pattern, or print due to photography, lighting, or screen resolution are not considered defects. These returns are subject to standard return policy.
  

• If an item is shipped back to us and is rejected upon inspection, the customer will be required to cover the cost of return shipping back to them.

 

No Order Cancellations - No Exceptions

Once an order is placed, it is immediately processed and cannot be canceled or changed for any reason. We do not offer order cancellations, and we are unable to make changes to items in your order once it is submitted.

Please review your order carefully before checking out!

Shipping & Delivery Policy

It is the buyer’s responsibility to ensure that their shipping address is entered accurately at checkout.

• We are not responsible for packages returned due to incorrect or undeliverable addresses.

• Need to update your shipping info? Email us at support@shopcoastallaneboutique.com as soon as possible.

• If you experience tracking or delivery issues, please reach out to the shipping carrier first before contacting us.

• Allow 1–3 business days for tracking information to update after your package has shipped.

• Contact us only after the estimated delivery date has passed and your package has still not arrived.

What is Checkout+?

stress-free, and customer-first. That’s why we offer Checkout+, our optional protection designed to make returns easier and give you peace of mind.

With Checkout+, not only is your return shipping label completely free — you’re also covered if your package gets lost in the mail.

At this time, Checkout+ is eligible for US orders only and does not apply to any international orders. 

Here’s how it works:

• Add Checkout+ at checkout and get:

  • A free return shipping label

  • Package protection in case your return gets lost in transit

• Skip it, and you can still return eligible items, but you'll be responsible for the cost of the return shipping label and won't have loss protection.

Checkout+ only needs to be purchased once in a 24-hour window — after your initial order, any additional orders placed within the next 24 hours will automatically be covered under your return protection.

Checkout+ must be added at the time of purchase and cannot be applied retroactively. It is not eligible for refunds.

How to Return

We’ve made returning items smooth and stress-free. Here’s how it works:

1. Submit a return request through our Return Portal
2. You will see your options for your return label
3. Our team will review your request for approval
4. If approved, your return shipping label will be emailed to you
5. Ship the item(s) back using the label provided
6. We will inspect your return to ensure it meets our eligibility criteria
7. If approved, you’ll receive a store credit gift card via email
   - If denied, customer will be responsible for paying for return shipping to have item returned to them.

You’ll also receive updates along the way, including a reminder when your label is nearing expiration!

Return Window

Returns must be initiated and postmarked within 7 days of your delivery date.

• Returns initiated or packages sent after this window may not be eligible for return.
• Once you begin your return in the portal, we’ll remind you via email before your return label expires.

International: 

For international orders, returns must be initiated within 5 days of delivery.

Due to the extended time it takes for international packages to reach us, we require a shorter return window to ensure items are returned in a timely manner and remain eligible for resale.

• Return shipping for international orders is the customer's responsibility, including all shipping fees, customs duties, or related charges.

• Customers must provide tracking information for their return.

• We are not responsible for lost or undelivered return packages,  please ensure your shipment is properly packaged and insured if needed.

• Return requests received outside of the allowed timeframe or without tracking information may not be eligible for a store credit refund.

 

What Can Be Returned

To be eligible for return, items must be:

• Unworn
• Unwashed
• Undamaged and unaltered
• In original condition with all tags attached

Items not meeting these standards will not be accepted. If an item is shipped to us and are found to be ineligible for a return, customer must pay cost to ship the item back to them.

Return Guidelines

To help us process your return smoothly, please:

• Fold garments neatly
• Fasten any buttons, ties, or closures
• Ensure items are free from any pet hair

Returns not properly prepared may be subject to an $8 restocking fee, which will be deducted from your store credit.

Final Sale & Non-Returnable Items

The following are final sale and cannot be returned:

• Items marked “Final Sale”
• Items from our Final Sale or Special Priced collections
• Accessories, leggings, bodysuits, graphic tees, and sleepwear
• Items purchased with a discount greater than 25%

Return Limits

Because our boutique features limited inventory, small-batch collections, and fast-moving seasonal styles, our return policy is designed to reflect the unique nature of our offerings and the number of returns we can realistically accommodate each month. This helps us maintain fairness and sustainability while continuing to offer new, fresh pieces that our customers love.

We do accept returns on eligible items, but to maintain fairness and balance as our boutique grows, we kindly ask that customers limit returns to a maximum of 7 items per month.

This policy helps us manage inventory more effectively, prevent over-ordering with the intent to return in bulk, and keep our prices reasonable without adopting the practices of large retailers. As a small business, we simply can’t absorb the costs of unlimited returns, and this limit ensures we can continue offering beautiful items while protecting the integrity of our shop.

We truly appreciate your understanding and encourage thoughtful purchasing, feel free to reach out with any sizing or product questions before placing an order. We’re always happy to help!

Exchanges

We do not offer direct exchanges.

If you need a different item or size, simply place a new order using your store credit once your return is processed.

 

Damaged, Defective, or Incorrect Items

To report a damaged, defective, or incorrect item please do so via our Return Portal.

We’re so sorry if something wasn’t right with your order! If you received a damaged, defective or incorrect item, please know we’re here to help. While we do not offer exchanges or replacements, we will issue store credit for approved damage claims, because we cannot guarantee the same item or size will still be in stock. 

Even if an item is marked Final Sale, damaged or incorrect items are still eligible for return, but please note that:

• The item must be returned to us in order to receive store credit.
• Keeping the damaged item without returning it is not an option, and unfortunately, we cannot issue credit without the item being sent back.
  • If the damaged or defective item is part of a set, the complete set must be returned.

To start a claim:

• Submit a request via our Return Portal within 3 days of delivery

• Include clear photos of the damage or issue

• Provide detailed notes describing the problem

• Ship the item back to us within 7 days of the item being delivered. Once received, we will issue a store credit.
  
  

What’s Required for Damaged Item Returns

To be eligible for store credit, the damaged item must:

• Be unused, unwashed, and unworn

• Have original tags still attached

• Be in its original condition aside from the reported issue

• If part of a set, full set must be returned

Once we receive your return, our team will inspect the item to verify the damage. If your claim is approved, you’ll be notified via email and issued store credit in the form of a gift card.

What’s Not Considered “Damaged”

The following do not qualify as damage or manufacturer defects and are not eligible for a damage claim:

• Damage caused by improper sizing or fit (e.g. tearing from being too tight)

• Color variation due to lighting, editing, or screen resolution

• Natural print/pattern variations

• Wear and tear from trying on or handling the item

• Jagged, uneven, or raw hems – Many of our pieces are designed with intentional raw or asymmetrical hems for a unique, handcrafted look. These are part of the design and are not considered defects.

These concerns fall under our standard return policy. If the item meets eligibility requirements, you’re still welcome to return it, just note that return shipping will be deducted from your store credit unless you used Checkout+.

Store Credit

All approved returns are issued as store credit via digital gift card.

• Your store credit never expires
• You can use it on any future purchase at Coastal Lane

 

Missing Packages 

We pride ourselves on having very few missing packages, but we understand that sometimes things can happen! We know how disappointing it is when your order doesn’t arrive as expected, and we want to make sure you feel supported every step of the way.

First, a Few Things to Check

Sometimes packages are marked as delivered a little early by the carrier. We kindly ask that you wait 2–3 business days after the package is marked delivered, as in many cases it arrives within that time frame. We also recommend checking with your neighbors, building managers, or anyone nearby to see if the package was accidentally delivered to the wrong place. It’s also a good idea to check around entrances, porches, side doors, garages, mailrooms, or any other usual spots where a delivery driver might leave your package safely.

Important Note About Address Accuracy

Please double-check your shipping address at checkout, as we cannot cover packages lost due to an incorrect or incomplete address entered at the time of purchase.

Still Can’t Find It?

If after 2–3 business days you still can’t locate your package and have checked all the usual places, please submit a Missing Package Claim through our Returns & Claims Portal here. Include your order number, any relevant tracking updates, a brief description of the issue, and any supporting evidence such as screenshots or photos.

What’s Covered

If you purchased Checkout+ at checkout, you are covered under our package protection policy. This covers:

• Lost packages marked delivered but never received

• Packages that are in transit but never arrive

• Stolen packages after delivery (reviewed on a case-by-case basis)

Packages lost due to an incorrect shipping address or orders without Checkout+ are not covered.

If Checkout+ was not included, you must submit a claim directly with the shipping carrier to request a reimbursement for the missing items

Replacements & Store Credit

If your missing package claim is approved:

• We will send a replacement free of charge if the item is still in stock.

• If the item is no longer available, you will receive store credit for the full value of the item.

We truly hate when you don’t receive your package and want to make this process as easy and fair as possible. If you have any questions, please don’t hesitate to reach out, we’re here to help!

---

Let us know if you have any questions, we’re here to help make your Coastal Lane experience exceptional from start to finish!

 

Access our Return Portal Here