Shipping Policy

Thank you for shopping with Coastal Lane Boutique! We are delighted to offer free standard shipping on all U.S. orders and now proudly ship internationally. Please review our shipping policy below for details on delivery times, international orders, and related topics.

We currently ship to: United States, Canada, United Kingdom, France, Germany, Netherlands, Spain, and Mexico.

1. Order Processing Time

At Coastal Lane Boutique, we take great care to prepare your order promptly. All orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays) after we receive and confirm your payment.

Orders placed on weekends, holidays, or during non-business hours will begin processing on the next available business day.

During peak seasons, sales events, or unforeseen circumstances, processing times may be extended slightly. We appreciate your patience during these periods and will always strive to ship your order as quickly as possible while maintaining quality and accuracy.

You will receive a confirmation email once your order has been processed and is ready for shipment.

2. Shipping Methods & Delivery Times

Coastal Lane Boutique currently offers standard shipping only, which is free of charge for all domestic orders within the United States.

• The estimated delivery timeframe for standard shipping is 5–7 business days from the date your order ships.

• We do offer expedited, express, or overnight shipping, this cost must solely be covered by the customer. Please contact us to request overnight or express shipping!

Shipping times may vary depending on your location, local carrier operations, and any delays due to weather or other uncontrollable events.

Please note that while we strive for timely delivery, Coastal Lane Boutique cannot guarantee exact delivery dates as shipments are handled by third-party carriers once they leave our facility.

3. International Shipping

We’re excited to now offer international shipping! Coastal Lane Boutique currently ships to the following regions: Canada, United Kingdom, France, Germany, Netherlands, Spain, and Mexico.

Shipping Rates + Delivery Times

• International shipping fees are not included in product prices or our U.S. free shipping offer.

• Rates are calculated at checkout using live carrier pricing based on the destination, package size, and weight.

• Estimated delivery times are provided at checkout but may vary due to customs clearance and local postal services.

Currency Conversion

• International customers can shop in their local currency. Simply select your preferred currency in the site menu (top right on desktop, bottom of the menu on mobile).

• Prices are converted automatically using Shopify’s currency system. Final amounts may vary slightly due to exchange rates and processing.

Duties & Taxes (DDP – Delivered Duties Paid)

• To create a seamless experience, all international orders have duties and taxes collected upfront at checkout through Shopify’s Managed Markets.

• This means customers will see the full cost of their order, including customs fees, before placing their purchase.

• Shopify then handles the payment of these fees to the proper authorities, so there are no surprise charges on delivery.

• Duties, taxes, and shipping fees are non-refundable.

• While this generally covers all customs fees, in rare cases additional charges may be assessed by your local carrier or customs office. These charges, if any, are the responsibility of the customers

Customs & Delivery

• International shipments may be subject to customs inspections, which can delay delivery. Coastal Lane Boutique has no control over customs processing times.

• Once shipped, we are not responsible for customs fees, taxes, or delivery delays caused by customs or local carriers.

4. Shipping Costs

• Coastal Lane Boutique provides free standard shipping for all domestic U.S. orders, regardless of order size or total amount.

• For international orders, shipping costs are calculated during checkout and vary depending on your location and package specifics.
  

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to the carrier’s website so you can monitor your shipment.

• Tracking updates help you stay informed of your package’s journey and estimated delivery date.

• Please allow up to 48 hours for tracking information to become available after your order ships.

• If you do not receive tracking information or have any questions about your shipment status, please contact our customer support team for assistance.

6. Shipping Address Accuracy

Ensuring your shipping address is accurate and complete is critical to the successful delivery of your order.

• Please double-check your shipping information during checkout, including street address, apartment or suite number, city, state/province, postal code, and country.

• Coastal Lane Boutique is not responsible for packages that are lost, delayed, or returned due to incorrect, incomplete, or undeliverable shipping addresses provided by the customer.

• If your order is returned to us because of an incorrect or undeliverable address, we will notify you and you will be responsible for any additional shipping fees required to resend the package.

• To avoid delays, please promptly inform us of any changes to your shipping address before your order ships.

7. Lost or Damaged Packages

At Coastal Lane Boutique, we strive to ensure that every order reaches you safely and on time. However, once your package leaves our facility and is in the hands of the shipping carrier, the responsibility for its safe delivery is transferred to that carrier.

If your package is lost, delayed, or arrives damaged, you will need to contact the shipping carrier directly to file a claim. Most carriers have specific procedures and time limits for reporting lost or damaged shipments, so it is important to act promptly.

While Coastal Lane Boutique cannot be held liable for lost or damaged packages during transit, we want to help you as much as we can. Please reach out to us if you experience any issues with your shipment, and we will gladly assist by providing any necessary documentation or information that the carrier may require to process your claim.

Important tips for lost or damaged packages:

• Check the tracking information regularly to stay updated on your shipment’s status.

• Report any damaged packages immediately to the carrier and keep all packaging materials and the damaged item as evidence.

• For lost packages, contact the carrier as soon as the tracking shows the package is missing or undelivered.

• Notify Coastal Lane Boutique promptly if you need our assistance with documentation or information related to your order.

Please note that because Coastal Lane Boutique does not control the delivery process once the carrier takes possession of the package, we are unable to issue refunds or replacements until the carrier’s investigation is complete and the claim is resolved.

8. Return Shipping Costs

• For information on returns, exchanges, and associated shipping costs, please see our Return Policy. 

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us!